The JivoChat plugin allows you to gather your client communications in one site by gathering live website chat, business phone conversations, email conversations, and Facebook messages. With this plugin, you can find your messages and chat history in one inbox without the need to sign up to different networks.
The live website chat allows you to talk to the visitors on your site with an in-app chat. You can see when the customer is typing in the chat before they hit send. The chat is translated in both directions instantly with the automatic translator. You can also create pre-written messages and send them by using certain rules.
The Facebook feature allows you to continue your conversation via Facebook. The Business Phone feature allows you to make outgoing calls with Jivo to more than 50 countries. This feature also allows you to have call recordings, transfers, and routing. It also allows you to call your customer back in 27 seconds after their contact with you. The Email feature allows you to redirect emails from your company’s email address to your JivoChat inbox. In addition, this plugin is mobile friendly.