Freshdesk

Description

This plugin allows you to connect your store to your Freshdesk help desk account. This helps your customers to request assistance with orders and to receive answers.

Freshdesk contains a ticketing system, discussion forum, and solutions center (knowledge base). The plugin integrates each of these sections of Freshdesk ensuring the creation of forum and solution center categories, as well as helping your customers to create tickets without having to leave your store.

Plugin Features

  • Quickly create a new ticket related to an order
  • View a list of active tickets, directly on your “My Account” screen
  • Create a new ticket when viewing an order
  • Create a new ticket from a blog post comment, directly from the admin page
  • Connect, and synchronize, a product with a forum category and solution category

Screenshots